According to EIB website, the project consists of the design, financing, construction, operation and maintenance of the New Heraklion International Airport at Kasteli on the island of Crete under a 35-year Concession Agreement. The project also includes the construction of the landside access in the form of an 18km dual-lane motorway and a 6km three-lane road, which will be handed over after construction to the State. The existing civil airport in downtown Heraklion will be closed when the new airport becomes operational and redeveloped. The project aims to improve crucial infrastructure in touristic areas in an attempt to develop further a sector that already contributes significantly to the Gross Domestic Product and employment. The project aims to address the capacity/quality of service, environmental and social concerns around the operation of the existing airport.
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ACCOUNTABILITY MECHANISM OF EIB
The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address email@example.com, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form, via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf
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