The Project Development Objective is to improve the transparency and efficiency of selected cash transfer programs for vulnerable populations by modernizing service delivery.
“Transparency” means objective beneficiary selection, predictable transaction, and accountable and traceable administrative process of cash transfer programs.
“Efficiency” means equitable and accurate resource allocation, reduced transaction time, and controlled and automated administrative process of cash transfer programs.
“Cash transfer programs” mean Old Age Allowance, Widow Allowance, Disability Allowance, and Disabled Students Stipend implemented by MoSW.
“Vulnerable populations” mean the poor elderly, widowed, and persons-with-disabilities who are beneficiaries, or may qualify to become beneficiaries, of the cash transfer programs.
“Service delivery” means provision of specific social protection services to individuals, families, households, groups or communities11, which would involve the delivery chain processes of outreach, intake and registration, assessment of needs and conditions, decisions on enrollment, determination of benefit levels, implementation of payments transactions, case management, and grievance redress, among others.
“Modernizing” means that cash transfer program’s business processes would be transitioning from a manual, fragmented and paper-based system, to an automated, integrated and electronicallymanaged system.
ACCOUNTABILITY MECHANISM OF WORLD BANK
The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing email@example.com. You can learn more about the Inspection Panel and how to file a complaint at: http://ewebapps.worldbank.org/apps/ip/Pages/Home.aspx.