Citizens Charter Elements (WB-P155497)

  • South Asia
Geographic location where the impacts of the investment may be experienced.
  • Afghanistan
Geographic location where the impacts of the investment may be experienced.
Financial Institutions
  • World Bank (WB)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Project Status
Stage of the project cycle. Stages vary by development bank and can include: pending, approval, implementation, and closed or completed.
Bank Risk Rating
Environmental and social categorization assessed by the development bank as a measure of the planned project’s environmental and social impacts. A higher risk rating may require more due diligence to limit or avoid harm to people and the environment. For example, "A" or "B" are risk categories where "A" represents the highest amount of risk. Results will include projects that specifically recorded a rating, all other projects are marked ‘U’ for "Undisclosed."
Government of Afghanistan; Ministry of Finance
A public entity (government or state-owned) provided with funds or financial support to manage and/or implement a project.
  • Education and Health
  • Infrastructure
  • Law and Government
  • Water and Sanitation
The service or industry focus of the investment. A project can have several sectors.
Project Cost (USD)
$ 490.00 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Primary Source

Original disclosure @ WB website

Updated in EWS Jul 3, 2018

Disclosed by Bank Apr 28, 2016

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Project Description
If provided by the financial institution, the Early Warning System Team writes a short summary describing the purported development objective of the project and project components. Review the complete project documentation for a detailed description.

According to WB documents, the Citizen's Charter National Priority Program (CCNPP) is a compact between the population and the government. CCNPP will set a threshold of core infrastructure and services that
the government will provide to all communities over the next ten years. Some of the critical services include: basic education and health services; safe drinking water; access to roads, irrigation, and energy/electricity. It builds upon the community platform already developed with CDCs throughout the country to improve service delivery and monitoring. The Charter is not only about the delivery of services but the standards of service delivery citizens can expect. Over time, as capacity develops, other services such as disaster relief, refugee integration and local-level dispute resolution can be brought into the Citizen's Charter umbrella. Furthermore, the CCNPP will coordinate closely with the government's National Priority program for Economic Empowerment of Women to ensure that assistance is coordinated and reaching poor women. The exact service standards will be finalized during pre-appraisal with an eye towards budget realism, implementation
feasibility, and clarity in communicating standards to citizens. The project has the following components: 

Component 1. Block Grants

Component 2. Institution Building

Component 3. Monitoring and Knowledge Learning

Component 4. Project Implementation and Management

Investment Description
Here you can find a list of individual development financial institutions that finance the project.

Contact Information
This section aims to support the local communities and local CSO to get to know which stakeholders are involved in a project with their roles and responsibilities. If available, there may be a complaint office for the respective bank which operates independently to receive and determine violations in policy and practice. Independent Accountability Mechanisms receive and respond to complaints. Most Independent Accountability Mechanisms offer two functions for addressing complaints: dispute resolution and compliance review.

Team Leader: Susan Wong

Lead Social Development Specialist, World Bank

Contact No.: 473-0646

Email Address:


Borrower: Ministry of Finance

Ameen Habibi, Deputy Minister Policy

Email Address: 


Implementing Agency: Ministry of Rural Rehabilitation and Development

Shaheer Shahriar, Deputy Minister

Email Address: 



The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing You can learn more about the Inspection Panel and how to file a complaint at:

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How it works