Citizens Charter Elements (WB-P155497)

Regions
  • South Asia
Where the impacts of the investment may be experienced.
Countries
  • Afghanistan
Where the impacts of the investment may be experienced.
Financial Institutions
  • World Bank (WB)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Project Status
Canceled
Bank Risk Rating
B
Risk rating varies among banks and may refer only to the particular investment and not to the risk for the project as a whole. Projects marked 'U' have an 'Unknown' risk rating at the time of disclosure.
Borrower
Government of Afghanistan; Ministry of Finance
The holder of the loan, grant, or other investment.
Sectors
  • Education and Health
  • Infrastructure
  • Law and Government
  • Water and Sanitation
The service or industry focus of the investment. A project can have several sectors.
Project Cost (USD)
$ 490.00 million
Value listed on project documents at time of disclosure. If necessary, converted to USD$. Please see updated project documentation for more information.
Primary Source

Original disclosure @ WB website

Updated in EWS Jul 3, 2018

Disclosed by Bank Apr 28, 2016


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Project Description

According to WB documents, the Citizen's Charter National Priority Program (CCNPP) is a compact between the population and the government. CCNPP will set a threshold of core infrastructure and services that
the government will provide to all communities over the next ten years. Some of the critical services include: basic education and health services; safe drinking water; access to roads, irrigation, and energy/electricity. It builds upon the community platform already developed with CDCs throughout the country to improve service delivery and monitoring. The Charter is not only about the delivery of services but the standards of service delivery citizens can expect. Over time, as capacity develops, other services such as disaster relief, refugee integration and local-level dispute resolution can be brought into the Citizen's Charter umbrella. Furthermore, the CCNPP will coordinate closely with the government's National Priority program for Economic Empowerment of Women to ensure that assistance is coordinated and reaching poor women. The exact service standards will be finalized during pre-appraisal with an eye towards budget realism, implementation
feasibility, and clarity in communicating standards to citizens. The project has the following components: 

Component 1. Block Grants

Component 2. Institution Building

Component 3. Monitoring and Knowledge Learning

Component 4. Project Implementation and Management

Investment Description
  • World Bank (WB)
Contact Information

Team Leader: Susan Wong

Lead Social Development Specialist, World Bank

Contact No.: 473-0646

Email Address: swong1@worldbank.org

 

Borrower: Ministry of Finance

Ameen Habibi, Deputy Minister Policy

Email Address: aneebgabubu@gmail.com 

 

Implementing Agency: Ministry of Rural Rehabilitation and Development

Shaheer Shahriar, Deputy Minister

Email Address: shaheer.shahriar@mrrd.gov.af 

 

ACCOUNTABILITY MECHANISM OF WORLD BANK

The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing ipanel@worldbank.org. You can learn more about the Inspection Panel and how to file a complaint at: http://ewebapps.worldbank.org/apps/ip/Pages/Home.aspx.