The project aims to increase the financial inclusion of low-income populations in Guatemala -in particular women and the indigenous and rural population - through the application of new generation financial technologies that reduce the costs and improve the quality of the financial products and services for these users. The expected result is for Genesis Empresarial to successfully implement and make available to its clients: (i) new digital financial products for credit and payments; (ii) an expanded electronic and cash payment and transaction ecosystem; and (c) tools that speed up delivery and improve the quality of credit products. The technical cooperation will provide support and training to the target population for the adoption and proper use of digital financial products and services.
Multilateral Investment Fund II (MIF)
ACCOUNTABILITY MECHANISM OF IADB
The Independent Consultation and Investigation Mechanism (MICI) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an Inter-American Development Bank (IDB) or Inter-American Investment Corporation (IIC)-funded project. If you submit a complaint to MICI, they may assist you in addressing the problems you raised through a dispute-resolution process with those implementing the project and/or through an investigation to assess whether the IDB or IIC is following its own policies for preventing or mitigating harm to people or the environment. You can submit a complaint by sending an email to MICI@iadb.org. You can learn more about the MICI and how to file a complaint at http://www.iadb.org/en/mici/mici,1752.html (in English) or http://www.iadb.org/es/mici/mici,1752.html (Spanish).