Contribute Information
Can you contribute information about this project?
Contact the EWS Team
The State of São Paulo through the Secretariat of Partnerships has engaged IFC to structure and subsequently support the tender of a concession project, embedding new investments and operation and maintenance of Lines 8 (41.6 km) and 9 (31.8 km) of the Companhia Paulista de Trens Metropolitanos (São Paulo Metropolitan Railway Company) system, currently operated by the state-owned company.
ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/