Following the IFC Digital Bank Diagnostic (June 2017), and as a result of changes in the financial services landscape in Kenya, Co-operative Bank has taken the strategic decision to become a digital bank. This is a transformation journey that will have impact on the bank’s technology, operations and culture. It is also a long-term initiative, and as a long-term strategic partner and investor, IFC is well-placed to provide hands-on technical assistance to the bank.
The objective of the project is to provide technical advisory services to support Co-operative Bank of Kenya's transition to a digital bank
|Private Actor 1||Private Actor 1 Role||Private Actor 1 Sector||Relation||Private Actor 2||Private Actor 2 Role||Private Actor 2 Sector|
No contact information provided at the time of disclosure
ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/