IFC is considering a US$12 million loan in local currency to the Municipality of San Jose (the “municipality” or “MSJ”) to finance (i) the upgrade of three urban corridors with a total of 2.7 kilometers across the city: Transversal 24, Calle 33 and Calle 78, and (ii) rehabilitation and expansion of the rainwater drainage system of the municipality with a total of approximately 3.8 kilometers in the areas subject to frequent flooding (collectively the “Project”).
ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/