This project provides financing to ProCredit Bank JSC to support the provision of loans to residential mortgage borrowers in Georgia.
ProCredit Bank JSC, Georgia was initially founded as a microfinance institution in 1999 and IFC was a founding shareholder of the Bank. Over time, PCBG gradually shifted its focus and turned into a universal bank, predominantly serving to SME and retail clients. It is currently the fifth largest bank in the country, with a market share of 3.9 percent by total assets, 4.5 percent by total loans, and 3.2 percent by total deposits as of December 31, 2017. It had total assets of US$524 million and equity of US$76 million as of the same date.
(+995 32) 220 22 22
21 Al. Kazbegi Ave., 0160 Tbilisi, Georgia
ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/