Serbia Ecosystem for Resilient, Verifiable and Inclusive Services (WB-P514497)

Regions
  • Europe and Central Asia
Geographic location where the impacts of the investment may be experienced.
Countries
  • Serbia
Geographic location where the impacts of the investment may be experienced.
Financial Institutions
  • World Bank (WB)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Project Status
Proposed
Stage of the project cycle. Stages vary by development bank and can include: pending, approval, implementation, and closed or completed.
Bank Risk Rating
C
Environmental and social categorization assessed by the development bank as a measure of the planned project’s environmental and social impacts. A higher risk rating may require more due diligence to limit or avoid harm to people and the environment. For example, "A" or "B" are risk categories where "A" represents the highest amount of risk. Results will include projects that specifically recorded a rating, all other projects are marked ‘U’ for "Undisclosed."
Voting Date
Jan 28, 2027
Date when project documentation and funding is reviewed by the Board for consideration and approval. Some development banks will state a "board date" or "decision date." When funding approval is obtained, the legal documents are accepted and signed, the implementation phase begins.
Borrower
Government of Serbia - Office for Information Technologies and Electronic Government
A public entity (government or state-owned) provided with funds or financial support to manage and/or implement a project.
Sectors
  • Communications
  • Law and Government
The service or industry focus of the investment. A project can have several sectors.
Investment Type(s)
Loan
The categories of the bank investment: loan, grant, guarantee, technical assistance, advisory services, equity and fund.
Investment Amount (USD)
$ 59.00 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Project Cost (USD)
$ 59.00 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Bank Documents
Primary Source

Original disclosure @ WB website

Updated in EWS Aug 28, 2026

Disclosed by Bank May 9, 2026

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Project Description
If provided by the financial institution, the Early Warning System Team writes a short summary describing the purported development objective of the project and project components. Review the complete project documentation for a detailed description.

According to the Bank’s website, the objective of this project is to increase the inclusive use and quality of selected digital services.

The project will have five components:
(i) Digital Ready Infrastructure;
(ii) Next Generation Digital Public Infrastructure;
(iii) AI and Digital Services;
(iv) Project Management;
(v) Digital Contingency Emergency Response (Cyber CERC)

The project will provide the appropriate resources and vehicle for Serbia to deliver on key EU Reform Agenda commitments such as the Digital Wallet rollout, integrating it with key use cases, continue and expand the improvements in cyber-readiness achieved by the country under the previous investment operation (EDGE), implement high-impact targeted investments on AI and public services. Transversally, the project will further strengthen the capacity and centrality of the Office for IT and eGovernment (OITEG) in timely delivering high-quality digital services to Serbia's public institutions and citizens.

Early Warning System Project Analysis
For a project with severe or irreversible impacts to local community and natural resources, the Early Warning System Team may conduct a thorough analysis regarding its potential impacts to human and environmental rights.

The Project is assessed as Low environmental risk, reflecting its digital and institutional nature and the absence of civil works, construction, rehabilitation, land acquisition, or investments in physical infrastructure. Environmental impacts are expected to be minimal and limited to small-scale procurement of IT equipment, which will be subject to energy efficiency requirements, with any resulting e-waste managed in accordance with national regulations and ESS3.

The project is rated as low social risk. SERVIS is expected to generate positive social impacts by improving access to citizen-facing digital public services and enhancing efficiency, transparency, and convenience for citizens, businesses, and civil servants. The project is digital and institutional in nature, with no land acquisition, involuntary resettlement, civil works, or labor influx anticipated. Civil servants will benefit from AI and cybersecurity training and streamlined administrative processes.

Investment Description
Here you can find a list of individual development financial institutions that finance the project.

Total Project Cost: US$ 59.00 million
IBRD Commitment: US$ 59.00 million


Contact Information
This section aims to support the local communities and local CSO to get to know which stakeholders are involved in a project with their roles and responsibilities. If available, there may be a complaint office for the respective bank which operates independently to receive and determine violations in policy and practice. Independent Accountability Mechanisms receive and respond to complaints. Most Independent Accountability Mechanisms offer two functions for addressing complaints: dispute resolution and compliance review.

CONTACT POINT - World Bank

Task Team Leader: Tiago Carneiro Peixoto
Title: Senior Digital Specialist
Email: tpeixoto@worldbank.org

ACCESS TO INFORMATION

To submit an information request for project information, you will have to create an account to access the Access to Information request form. You can learn more about this process at: https://www.worldbank.org/en/access-to-information/request-submission

ACCOUNTABILITY MECHANISM OF THE WORLD BANK

The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing ipanel@worldbank.org. Information on how to file a complaint and a complaint request form are available at: https://www.inspectionpanel.org/how-to-file-complaint

How it works

How it works