Assam Governance and Service Delivery Program (WB-P511844)

Regions
  • South Asia
Geographic location where the impacts of the investment may be experienced.
Countries
  • India
Geographic location where the impacts of the investment may be experienced.
Specific Location
State of Assam
Whenever identified, the area within countries where the impacts of the investment may be experienced. Exact locations of projects may not be identified fully or at all in project documents. Please review updated project documents and community-led assessments.
Financial Institutions
  • World Bank (WB)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Project Status
Approved
Stage of the project cycle. Stages vary by development bank and can include: pending, approval, implementation, and closed or completed.
Bank Risk Rating
B
Environmental and social categorization assessed by the development bank as a measure of the planned project’s environmental and social impacts. A higher risk rating may require more due diligence to limit or avoid harm to people and the environment. For example, "A" or "B" are risk categories where "A" represents the highest amount of risk. Results will include projects that specifically recorded a rating, all other projects are marked ‘U’ for "Undisclosed."
Voting Date
Jan 13, 2026
Date when project documentation and funding is reviewed by the Board for consideration and approval. Some development banks will state a "board date" or "decision date." When funding approval is obtained, the legal documents are accepted and signed, the implementation phase begins.
Borrower
Government of India - State of Assam
A public entity (government or state-owned) provided with funds or financial support to manage and/or implement a project.
Sectors
  • Communications
  • Finance
  • Law and Government
The service or industry focus of the investment. A project can have several sectors.
Investment Type(s)
Loan
The categories of the bank investment: loan, grant, guarantee, technical assistance, advisory services, equity and fund.
Investment Amount (USD)
$ 80.00 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Project Cost (USD)
$ 106.25 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Bank Documents
Media Documents
Primary Source

Original disclosure @ WB website

Updated in EWS Oct 29, 2026

Disclosed by Bank Aug 27, 2025

Contribute Information
Can you contribute information about this project?
Contact the EWS Team

Project Description
If provided by the financial institution, the Early Warning System Team writes a short summary describing the purported development objective of the project and project components. Review the complete project documentation for a detailed description.

According to the Bank’s website, the PDO is to strengthen public financial management, delivery of select administrative services and data ecosystem in Assam.

Government of Assam is working towards building stronger institutions, improving allocative efficiency, enhancing resource generation, scaling-up technology adaptation and enhancing citizen participation. AGSDSP will support the Government's vision by modernizing state institutions to enable development through sustainable finance and efficient service delivery.

Early Warning System Project Analysis
For a project with severe or irreversible impacts to local community and natural resources, the Early Warning System Team may conduct a thorough analysis regarding its potential impacts to human and environmental rights.

The current E&S risk of the proposed operation is ‘Moderate’ as there are no E&S risks associated with civil works. In an effort to introduce interoperable e-Governance solutions, the Program may procure IT hardware systems which may pose as a key environmental risk for improper management and disposal of e-waste. From a social perspective, the key social risks anticipated under the Program are: (i) all relevant stakeholders and beneficiaries, including vulnerable groups may not be adequately consulted or included during development of policies, frameworks, and e-Governance solutions proposed under the Program; (ii) grievance system (for RTPS, non RTPS, DBT schemes) may not be adequately accessible, transparent and accountable due to lack of digital integration and public awareness; (iii) low awareness among stakeholders and limited Common Services Center (CSC) capacity to implement new services under Sewa Setu could hinder service delivery and uptake. (iv) interventions related to policymaking, procurement systems, and E-governance solutions may not explicitly incorporate E&S considerations; (v) institutional strengthening under the Program through staffing and consultancy may also increase the risk of non compliance with recruitment regulations and labor laws; and (vi) inadequate data protection systems and measures due to use of digital interface (e.g. HRMIS) can result in privacy breaches and unauthorized data disclosure.

Investment Description
Here you can find a list of individual development financial institutions that finance the project.

Total Project Cost: US$ 106.25 million
World Bank Lending: US$ 80.00 million


Contact Information
This section aims to support the local communities and local CSO to get to know which stakeholders are involved in a project with their roles and responsibilities. If available, there may be a complaint office for the respective bank which operates independently to receive and determine violations in policy and practice. Independent Accountability Mechanisms receive and respond to complaints. Most Independent Accountability Mechanisms offer two functions for addressing complaints: dispute resolution and compliance review.

International Bank for Reconstruction and Development
1818 H Street, N.W.
Washington, D.C. 20433
United States of America
Telex: 248423(MCI) or 64145(MCI)
Facsimile:1-202-477-6391
E-mail: wbindia@worldbank.org

Borrower/Client/Recipient
Secretary
Department of Economic Affairs
Ministry of Finance
Government of India
Kartavya Bhawan - 1
New Delhi 110 001, India
Facsimile:+91-11-24013001
E-mail: secy-dea@nic.in

ACCESS TO INFORMATION

To submit an information request for project information, you will have to create an account to access the Access to Information request form. You can learn more about this process at: https://www.worldbank.org/en/access-to-information/request-submission

ACCOUNTABILITY MECHANISM OF THE WORLD BANK

The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing ipanel@worldbank.org. Information on how to file a complaint and a complaint request form are available at: https://www.inspectionpanel.org/how-to-file-complaint

How it works

How it works