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According to WB website, the parent project aims to improve the performance of the Borrower's social assistance and social services system for low-income families. The additional financing aims to improve the performance of Ukraine’s social assistance and social services system for low-income households and provide income support to households affected by the economic impact of the COVID-19 pandemic.
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The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing ipanel@worldbank.org. Information on how to file a complaint and a complaint request form are available at: https://www.inspectionpanel.org/how-to-file-complaint