Engaging Citizens to Improve Service Delivery Through Social Accountability (WB-P171090)

  • Cambodia
Where the impacts of the investment may be experienced.
Financial Institutions
  • World Bank (WB)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Project Status
Bank Risk Rating
Risk rating varies among banks and may refer only to the particular investment and not to the risk for the project as a whole. Projects marked 'U' have an 'Unknown' risk rating at the time of disclosure.
  • Law and Government
The service or industry focus of the investment. A project can have several sectors.
Project Cost (USD)
$ 2.45 million
Value listed on project documents at time of disclosure. If necessary, converted to USD$. Please see updated project documentation for more information.
Primary Source

Original disclosure @ WB website

Updated in EWS Dec 24, 2019

Disclosed by Bank Jul 11, 2019

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Project Description

According to bank documents, the project objective is "to improve the performance of public service providers through the development and institutionalization of national and subnational government systems with improved transparency, strengthened citizen engagement and responsive action." The project has five components: (1) Transparency and access to information, (2) Citizen monitoring (3) Implementation of Joint Accountability Action Plans (JAAPs) (4) Training and capacity development, and (5) Civil society coordination and partnership support.

Investment Description
  • World Bank (WB)

Co-financing: Cambodia - Free-standing Trust Fund Program US$ 2.45

Contact Information

World Bank
Contact :Erik Caldwell Johnson
Title :Senior Social Development Spec
Telephone No :5721+1314

Borrower :NGO To Be Determined

Implementing Agency :NGO To be determined


The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing ipanel@worldbank.org. You can learn more about the Inspection Panel and how to file a complaint at: http://ewebapps.worldbank.org/apps/ip/Pages/Home.aspx.