Digital Transformation for User-Centric Public Services (WB-P168425)

Countries
  • Tunisia
Geographic location where the impacts of the investment may be experienced.
Financial Institutions
  • World Bank (WB)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Project Status
Proposed
Stage of the project cycle. Stages vary by development bank and can include: pending, approval, implementation, and closed or completed.
Bank Risk Rating
U
Environmental and social categorization assessed by the development bank as a measure of the planned project’s environmental and social impacts. A higher risk rating may require more due diligence to limit or avoid harm to people and the environment. For example, "A" or "B" are risk categories where "A" represents the highest amount of risk. Results will include projects that specifically recorded a rating, all other projects are marked ‘U’ for "Undisclosed."
Voting Date
Jun 4, 2019
Date when project documentation and funding is reviewed by the Board for consideration and approval. Some development banks will state a "board date" or "decision date." When funding approval is obtained, the legal documents are accepted and signed, the implementation phase begins.
Borrower
Government of Tunisia
A public entity (government or state-owned) provided with funds or financial support to manage and/or implement a project.
Sectors
  • Communications
The service or industry focus of the investment. A project can have several sectors.
Investment Type(s)
Loan
The categories of the bank investment: loan, grant, guarantee, technical assistance, advisory services, equity and fund.
Investment Amount (USD)
$ 100.00 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Project Cost (USD)
$ 110.01 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Bank Documents
Media Documents
Primary Source

Original disclosure @ WB website

Updated in EWS Jun 16, 2020

Disclosed by Bank Nov 16, 2018

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Project Description
If provided by the financial institution, the Early Warning System Team writes a short summary describing the purported development objective of the project and project components. Review the complete project documentation for a detailed description.

According to bank documents, the proposed project objective is to improve the access to and the quality of priority services for citizens and business in Tunisia both nationwide and in targeted lagging regions.

The operation is divided into 4 components:

  1. Strengthening Digital Capabilities for Service Delivery Transformation. This will provide investments in critical digital capabilities to unblock the binding constraints to strengthened digital government for service delivery in Tunisia.
  2. Improving Digitalisation, Efficiency and Targeting (Back End). This will focus on critical back-office reforms to improve the access to, the quality, and the efficiency of the selected services. This simplification and digitalization will also contribute to improved transparency and accountability, by increasing oversight.
  3. Promoting User-Centred and Accountable Delivery (Front Office). This component will focus on improving the user experience of accessing selected public services and will aim to directly improve users’ perception of the public administration.
  4. Fostering Collaborative Leadership for Results. This component focuses on the project management, monitoring and evaluation, coordination and change management, which are binding constraints in the Tunisian context.
Investment Description
Here you can find a list of individual development financial institutions that finance the project.

Contact Information
This section aims to support the local communities and local CSO to get to know which stakeholders are involved in a project with their roles and responsibilities. If available, there may be a complaint office for the respective bank which operates independently to receive and determine violations in policy and practice. Independent Accountability Mechanisms receive and respond to complaints. Most Independent Accountability Mechanisms offer two functions for addressing complaints: dispute resolution and compliance review.

World Bank:
Simon Carl O'Meally
Sr Public Sector Mgmt. Spec.

Borrower:
Ministry of Development Investment and International Cooperation
Kalthoum Hamzaoui
General Director
k.hamzaoui@mdci.gov.tn

Implementing Agency:
Ministry of Technology Information and Communication
Anouar Maarouf
Minister
mhamed.dalla@tunisia.gov.tn 

ACCOUNTABILITY MECHANISM OF WORLD BANK

The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing ipanel@worldbank.org. You can learn more about the Inspection Panel and how to file a complaint at: http://ewebapps.worldbank.org/apps/ip/Pages/Home.aspx.

How it works

How it works