The stated objectoive of the poject is to improve access to and quality of administrative services delivery and enhance public financial management systems and processes.
The preliminary project structure centers on three mutually reinforcing pillars to support the modernization of the Malawian public administration:
The GoM has launched two pilot CSCs in Lilongwe and Mangochi in the summer of 2017. The GoM encountered a number of challenges during the process of establishing the pilots. These include an action plan for development and rollout; a framework for institutional coordination; and technical and operational design including staffing, IT, payment systems, and plans for monitoring and evaluation. This pillar will support the GoM to overcome these challenges and provide necessary financing to ensure consistency across the CSCs and the citizen experience. Component 1 supports the refurbishment and operationalization of CSCs at selected post offices. Component 2 supports BPR and change management. Component 3 supports strengthening of performance monitoring and collecting and incorporating citizen feedback.
Deborah Hannah Isser, Saidu Dani Goje
Lead Governance Specialist
Ministry of Finance
Ministry of Finance
Secretary to the Treasury
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