Malawi Governance to Enable Service Delivery Project (WB-P164961)

  • Malawi
Where the impacts of the investment may be experienced.
Financial Institutions
  • World Bank (WB)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Project Status
Bank Risk Rating
Risk rating varies among banks and may refer only to the particular investment and not to the risk for the project as a whole. Projects marked 'U' have an 'Unknown' risk rating at the time of disclosure.
Voting Date
Nov 14, 2018
The estimate day the bank will vote on a proposed investment. The decision dates may change, so review updated project documents or contact the EWS team.
Government of Malawi
The holder of the loan, grant, or other investment.
  • Law and Government
The service or industry focus of the investment. A project can have several sectors.
Investment Type(s)
The categories of the bank investment: loan, grant, etc.
Investment Amount (USD)
$ 50.00 million
Value listed on project documents at time of disclosure. If necessary, converted to USD$. Please review updated project documents for more information.
Project Cost (USD)
$ 50.00 million
Value listed on project documents at time of disclosure. If necessary, converted to USD$. Please see updated project documentation for more information.
Primary Source

Original disclosure @ WB website

Updated in EWS Jan 21, 2019

Disclosed by Bank Jun 21, 2018

Contribute Information
Can you contribute information about this project?
Contact the EWS Team

Project Description

The stated objectoive of the poject is to improve access to and quality of administrative services delivery and enhance public financial management systems and processes.

The preliminary project structure centers on three mutually reinforcing pillars to support the modernization of the Malawian public administration:

  1. The first pillar focuses on administrative service delivery through support and operationalization of additional Mlambe Centers and related reforms. The first pillar comprises three core components to support a new public service delivery model.
  2. The second pillar focuses on modernizing public financial management at the central and local levels. The pillars are joined by the common objective of improving service delivery: the first pillar through access and quality of services, the second pillar through efficiency and accountability of financial management.
  3. The third pillar supports project implementation and will include a flexible just in time allocation to provide technical and advisory assistance for emerging needs.

The GoM has launched two pilot CSCs in Lilongwe and Mangochi in the summer of 2017. The GoM encountered a number of challenges during the process of establishing the pilots. These include an action plan for development and rollout; a framework for institutional coordination; and technical and operational design including staffing, IT, payment systems, and plans for monitoring and evaluation. This pillar will support the GoM to overcome these challenges and provide necessary financing to ensure consistency across the CSCs and the citizen experience. Component 1 supports the refurbishment and operationalization of CSCs at selected post offices. Component 2 supports BPR and change management. Component 3 supports strengthening of performance monitoring and collecting and incorporating citizen feedback.

Investment Description
  • World Bank (WB)
Contact Information

World Bank:
Deborah Hannah Isser, Saidu Dani Goje
Lead Governance Specialist

Ministry of Finance

Implementing Agency:
Ministry of Finance
Ben Botolo
Secretary to the Treasury 


The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing You can learn more about the Inspection Panel and how to file a complaint at: