Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (WB-P161989)

Countries
  • Uruguay
Where the impacts of the investment may be experienced.
Financial Institutions
  • World Bank (WB)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Bank Risk Rating
C
Risk rating varies among banks and may refer only to the particular investment and not to the risk for the project as a whole. Projects marked 'U' have an 'Unknown' risk rating at the time of disclosure.
Voting Date
Aug 3, 2017
The estimate day the bank will vote on a proposed investment. The decision dates may change, so review updated project documents or contact the EWS team.
Investment Amount (USD)
$ 12.00 million
Value listed on project documents at time of disclosure. If necessary, converted to USD$. Please review updated project documents for more information.
Project Cost (USD)
$ 12.00 million
Value listed on project documents at time of disclosure. If necessary, converted to USD$. Please see updated project documentation for more information.
Primary Source

Original disclosure @ WB website

Updated in EWS Oct 30, 2017

Disclosed by Bank Mar 8, 2017


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Project Description
The development objective of the Improving Service Delivery to Citizens and Businesses through e-Government Project for Uruguay is to improve the quality of selected e-government services for citizens, businesses and the Borrower's public entities, and facilitate their access. The project comprises of four components. The first component, improving the delivery of e-government services to citizens aims to improve the quality of selected e-government services to citizens and to facilitate their access through activities primarily focused on support to improvements to entities’ delivery systems, provider management, and user engagement led by agency for the development of electronic government management and an information and knowledge society (AGESIC) and Centro Ceibal. It consists of following sub-components: (i) strengthening AGESIC’s e-government service provision; and (ii) strengthening Centro Ceibal’s capacity to manage its programs. The second component, improving the delivery of e-government services to businesses aims to improve the quality of selected e-government services to businesses and to facilitate their access through activities supporting improvements to delivery systems (including the scope of services), provider management, and cross-entity collaboration within international trade single window (VUCE), Directorate General of Taxation (DGI), and National Research and Innovation Agency (ANII). It consists of following sub-components: (i) improving export-related services for businesses; (ii) implementing e-invoicing for small and medium businesses; and (iii) improving access to specialized information to businesses. The third component, improving the delivery of e-government services to government entities aims to improve the quality of selected e-government services to public entities and facilitate their access through activities supporting improvement.
Investment Description
  • World Bank (WB)
Contact Information
ACCOUNTABILITY MECHANISM OF WORLD BANK The World Bank Inspection Panel is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by a World Bank-financed project. If you submit a complaint to the Inspection Panel, they may investigate to assess whether the World Bank is following its own policies and procedures for preventing harm to people or the environment. You can contact the Inspection Panel or submit a complaint by emailing ipanel@worldbank.org. You can learn more about the Inspection Panel and how to file a complaint at: http://ewebapps.worldbank.org/apps/ip/Pages/Home.aspx.