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The objective of the TC is to support the efforts of the Ministry of Public Health and Social Assistance (MSPAS) in providing health services with a focus on continuous quality improvement, ensuring that care is safe, efficient, and aligned with the needs of the Guatemalan population. Specifically, it seeks to: (i) strengthen the technical capacity of the MSPAS to implement comprehensive, continuous, and quality care guidelines throughout the life course of the population; (ii) Develop the skills of health personnel to ensure the effective application of updated process guidelines; and (iii) Promote innovation and digital transformation in health care processes through the incorporation and adaptation of new technologies.
ACCOUNTABILITY MECHANISM OF IADB
The Independent Consultation and Investigation Mechanism (MICI) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an Inter-American Development Bank (IDB) or Inter-American Investment Corporation (IIC)-funded project. If you submit a complaint to MICI, they may assist you in addressing the problems you raised through a dispute-resolution process with those implementing the project and/or through an investigation to assess whether the IDB or IIC is following its own policies for preventing or mitigating harm to people or the environment. You can submit a complaint by sending an email to MICI@iadb.org. You can learn more about the MICI and how to file a complaint at http://www.iadb.org/en/mici/mici,1752.html (in English) or http://www.iadb.org/es/mici/mici,1752.html (Spanish).