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The general objective of this technical cooperation operation (TC) is to finance a program that improves the performance of water and sanitation (W&S) companies in Colombia, in terms of service quality and financial sustainability. This would be achieved through attainment of the following specific objectives: (i) help at least 10 urban W&S companies improve their management capacity in terms of service quality, financial sustainability, enhanced organizational capacity, and continuous improvement processes; (ii) use AquaRating1 as a baseline to determine the current status of W&S companies and identify potential opportunities for improvement, and, based on the results of the assessment, identify short- and medium-term actions aimed at improving the companies' performance, with special emphasis on their corporate development; and (iii) promote sector dialogue involving different entities in the sector.
ACCOUNTABILITY MECHANISM OF IADB
The Independent Consultation and Investigation Mechanism (MICI) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an Inter-American Development Bank (IDB) or Inter-American Investment Corporation (IIC)-funded project. If you submit a complaint to MICI, they may assist you in addressing the problems you raised through a dispute-resolution process with those implementing the project and/or through an investigation to assess whether the IDB or IIC is following its own policies for preventing or mitigating harm to people or the environment. You can submit a complaint by sending an email to MICI@iadb.org. You can learn more about the MICI and how to file a complaint at http://www.iadb.org/en/mici/mici,1752.html (in English) or http://www.iadb.org/es/mici/mici,1752.html (Spanish).