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According to the IADB, the General Development Objective (GDO) is to increase the effectiveness of the PGN in delivering services to citizens by improving its responsiveness, enhancing the efficiency of institutional information management, and strengthening the use of mission-critical information, at both the central and territorial levels, to support the oversight of public administration. This objective will be achieved through the following Specific Development Objectives (SDOs): (i) increase the PGN's responsiveness in the delivery of citizen services, at both the central and territorial levels, to promote access to such services; (ii) increase the efficiency of institutional information management and exchange, at both the central and territorial levels, to improve the operation of mission-related and administrative processes; and (iii) enhance the use of mission-critical information, at both the central and territorial levels, to support anticipatory decision-making aimed at targeting preventive actions that facilitate the oversight of public administration.
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ACCOUNTABILITY MECHANISM OF IADB
The Independent Consultation and Investigation Mechanism (MICI) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an Inter-American Development Bank (IDB) or Inter-American Investment Corporation (IIC)-funded project. If you submit a complaint to MICI, they may assist you in addressing the problems you raised through a dispute-resolution process with those implementing the project and/or through an investigation to assess whether the IDB or IIC is following its own policies for preventing or mitigating harm to people or the environment. You can submit a complaint by sending an email to MICI@iadb.org. You can learn more about the MICI and how to file a complaint at http://www.iadb.org/en/mici/mici,1752.html (in English) or http://www.iadb.org/es/mici/mici,1752.html (Spanish).