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Contact the EWS Team
This project provides financing to Intesa Sanpaolo Banka d.d. BiH for lending to private individuals seeking residential mortgages.
Murat Cengic
murat.cengic@intesasanpaolobanka.ba
+387 33 49 77 11
+387 33 49 78 18
www.intesasanpaolobanka.ba
Obala Kulina bana 9a 71000 Sarajevo Bosna i Hercegovina
ACCOUNTABILITY MECHANISM OF EBRD
The Project Complaint Mechanism (PCM) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an European Bank for Reconstruction and Development (EBRD)-financed project. If you submit a complaint to the PCM, it may assess compliance with EBRD's own policies and procedures to prevent harm to the environment or communities or it may assist you in resolving the problem that led to the complaint through a dialogue with those implementing the project. Additionally, the PCM has the authority to recommend a project be suspended in the event that harm is imminent. You can contact the PCM at pcm@ebrd.com or you can submit a complaint online using an online form, http://www.ebrd.com/eform/pcm/complaint_form?language=en. You can learn more about the PCM and how to file a complaint at http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism.html.