According to bank provided information, the Egypt Healthcare Quality Project consists of two components:
Component 1: Advisory work to upgrade quality assurance in healthcare facilities. The project will work with healthcare facilities to increase the quality of care. The team will apply advisory offerings with varying level of depth and interaction with clients. We expect that the three major demanded offerings are (i) rapid quality assessment, (ii) full quality assessment, and (iii) implementation support.
Component 2: Enhancing awareness of healthcare quality and patient safety issues by medical facilities and capacity to advise healthcare facilities on such issues across the healthcare sector in Egypt by: (a) delivering of awareness events and (b) providing training to local healthcare quality service providers to develop a cadre of experts who can advise healthcare facilities in the future.
*Contact information not provided at the time of disclosure*
ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/