According to the bank website, "The project will support Kaebauk Investimentu no Finansas build a suite of digital financial services offering by launching a mobile and agent banking operation by an Other Deposit Taking Institution in Timor-Leste. This project is supported by the Department of Foreign Affairs and Trade (DFAT)-Australia Financial Inclusion Program in Timor-Leste."
ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/