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The overall objective of this project is to increase access to finance in Sub-Saharan Africa by strengthening and expanding credit reporting in the region. This project will promote the use of these credit reporting systems through a consumer awareness and financial literacy campaign in each country where there is an existing World Bank Group Credit Reporting project. These consumer awareness and financial literacy campaigns will be designed and implemented in close collaboration with key stakeholders, including Central Banks, private credit bureaus, Lenders Associations, and other relevant stakeholders.
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The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/