IFC will support GTBank to explore and develop a model for innovative and enhanced services to meet the needs of SMEs in select sectors to capitalize on market opportunities and achieve sustainable growth in the Nigerian market. This will include supporting GTBank to (i) define goals and objectives, (ii) conduct market research, (iii) design service models, (iv) develop implementation plan, and (v) support during mobilization and launch as needed.
ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/