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This project provides support to the Government of Lebanon in improving its services and interactions with the private sector, with a focus on business entry and startups. This includes implementing a new framework that will lead to an optimized, transparent, shorter, and less expensive commercial registration process.
The infrastructure, hardware and part of the technical input will be procured and funded by GoL OMSAR with technical input and quality assurance from the WBG/IFC. Considering the multi-stakeholder nature of the reform, IFC will play a key role in stakeholder management and coordination.
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ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/