Improving Service Delivery of Business Support Centers (ADB-57037-013)

Regions
  • Europe and Central Asia
Geographic location where the impacts of the investment may be experienced.
Countries
  • Kyrgyzstan
Geographic location where the impacts of the investment may be experienced.
Financial Institutions
  • Asian Development Bank (ADB)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Project Status
Approved
Stage of the project cycle. Stages vary by development bank and can include: pending, approval, implementation, and closed or completed.
Bank Risk Rating
C
Environmental and social categorization assessed by the development bank as a measure of the planned project’s environmental and social impacts. A higher risk rating may require more due diligence to limit or avoid harm to people and the environment. For example, "A" or "B" are risk categories where "A" represents the highest amount of risk. Results will include projects that specifically recorded a rating, all other projects are marked ‘U’ for "Undisclosed."
Voting Date
Dec 15, 2025
Date when project documentation and funding is reviewed by the Board for consideration and approval. Some development banks will state a "board date" or "decision date." When funding approval is obtained, the legal documents are accepted and signed, the implementation phase begins.
Borrower
Government of Kyrgyzstan - Ministry of Economy and Commerce
A public entity (government or state-owned) provided with funds or financial support to manage and/or implement a project.
Sectors
  • Industry and Trade
  • Law and Government
The service or industry focus of the investment. A project can have several sectors.
Investment Type(s)
Grant
The categories of the bank investment: loan, grant, guarantee, technical assistance, advisory services, equity and fund.
Investment Amount (USD)
$ 1.00 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Project Cost (USD)
$ 1.00 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Bank Documents
Other Related Projects
Primary Source

Original disclosure @ ADB website

Updated in EWS Mar 9, 2026

Disclosed by Bank Dec 16, 2025

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Project Description
If provided by the financial institution, the Early Warning System Team writes a short summary describing the purported development objective of the project and project components. Review the complete project documentation for a detailed description.

According to the Bank’s website, this proposed activity 3 will support improved service delivery by the business support centers (BSCs) to small and medium-sized enterprises. It will provide a road map for the reorganization of BSCs from a one-stop shop to a digitalized single window model, streamline the process for obtaining government and related services through the BSC, identify additional services required to meet the needs of the private sector, and provide the IT infrastructure to deliver selected BSC services digitally. This effort is underpinned by the Kyrgyz Republic's deployment of a digital public infrastructure ecosystem, which demonstrates government and institutional readiness for digital service delivery. Digital public infrastructure systems provide the underlying infrastructure for interoperability, and work within a framework of government-led standards for hosting, cybersecurity, data protection, and interoperability, ensuring that digital services are reliable, secure, and citizen-centric.

Early Warning System Project Analysis
For a project with severe or irreversible impacts to local community and natural resources, the Early Warning System Team may conduct a thorough analysis regarding its potential impacts to human and environmental rights.

Environment: C
Involuntary Resettlement: C
Indigenous Peoples: C

Investment Description
Here you can find a list of individual development financial institutions that finance the project.

The activity is estimated to cost $1 million (Table 1) in grant funding from the Multisector Activities Support Facility 2025–2030. The activity will finance expenditures such as equipment, consulting services, and recurrent costs.


Contact Information
This section aims to support the local communities and local CSO to get to know which stakeholders are involved in a project with their roles and responsibilities. If available, there may be a complaint office for the respective bank which operates independently to receive and determine violations in policy and practice. Independent Accountability Mechanisms receive and respond to complaints. Most Independent Accountability Mechanisms offer two functions for addressing complaints: dispute resolution and compliance review.

Government of the Kyrgyz Republic

Executing Agency (SEFF Facility)
Ministry of Finance
Ms. Jarkyn Isabaeva
Head of International Cooperation Department,
Ministry of Finance
+ 996 312 625 074
minfin@minfin.kg; j.isabaeva@minfin.kg
58, Erkindik Boulevard, Bishkek

Executing/Implementing Agency
Ms. Benazir Nurlanova
Deputy Minister
Ministry of Economy and Commerce
+ 996 552 000 888
nurlanovabenazir@gmail.com

MOEC Focal Unit for the Project Grant
Ms. Jainagul Azamatova
Head of Business Environment Policy
Department
Ministry of Economy and Commerce
+ 996 312
azamatova0392@gmail.com

Asian Development Bank (SEFF Facility)

Country Director, Kyrgyz Republic
Resident Mission
Mr. Zheng Wu
Country Director
+996 312 626 611
zhengwu@adb.org

ACCESS TO INFORMATION

You can submit an information request for project information at: https://www.adb.org/forms/request-information-form

ADB has a two-stage appeals process for requesters who believe that ADB has denied their request for information in violation of its Access to Information Policy. You can learn more about filing an appeal at: https://www.adb.org/site/disclosure/appeals

ACCOUNTABILITY MECHANISM OF ADB

The Accountability Mechanism is an independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an Asian Development Bank-financed project. If you submit a complaint to the Accountability Mechanism, they may investigate to assess whether the Asian Development Bank is following its own policies and procedures for preventing harm to people or the environment. You can learn more about the Accountability Mechanism and how to file a complaint at: http://www.adb.org/site/accountability-mechanism/main.

How it works

How it works