DFF - SPEEEX (EBRD-56994)

Regions
  • Europe and Central Asia
Geographic location where the impacts of the investment may be experienced.
Countries
  • Kosovo
Geographic location where the impacts of the investment may be experienced.
Financial Institutions
  • European Bank for Reconstruction and Development (EBRD)
International, regional and national development finance institutions. Many of these banks have a public interest mission, such as poverty reduction.
Project Status
Approved
Stage of the project cycle. Stages vary by development bank and can include: pending, approval, implementation, and closed or completed.
Bank Risk Rating
B
Environmental and social categorization assessed by the development bank as a measure of the planned project’s environmental and social impacts. A higher risk rating may require more due diligence to limit or avoid harm to people and the environment. For example, "A" or "B" are risk categories where "A" represents the highest amount of risk. Results will include projects that specifically recorded a rating, all other projects are marked ‘U’ for "Undisclosed."
Voting Date
Dec 9, 2025
Date when project documentation and funding is reviewed by the Board for consideration and approval. Some development banks will state a "board date" or "decision date." When funding approval is obtained, the legal documents are accepted and signed, the implementation phase begins.
Borrower
SPEEEX SH.P.K.
A public entity (government or state-owned) provided with funds or financial support to manage and/or implement a project.
Sectors
  • Industry and Trade
The service or industry focus of the investment. A project can have several sectors.
Investment Type(s)
Loan
The categories of the bank investment: loan, grant, guarantee, technical assistance, advisory services, equity and fund.
Investment Amount (USD)
$ 15.12 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Currency conversion note:
Bank reported 13
Converted using 2025-12-09 exchange rate.
Loan Amount (USD)
$ 15.12 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Currency conversion note:
Bank reported 13
Converted using 2025-12-09 exchange rate.
Project Cost (USD)
$ 15.12 million
Value listed on project documents at time of disclosure. If necessary, this amount is converted to USD ($) on the date of disclosure. Please review updated project documents for more information.
Currency conversion note:
Bank reported 13
Converted using 2025-12-09 exchange rate.
Primary Source

Original disclosure @ EBRD website

Updated in EWS Jan 11, 2026

Disclosed by Bank Jan 8, 2026

Contribute Information
Can you contribute information about this project?
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Project Description
If provided by the financial institution, the Early Warning System Team writes a short summary describing the purported development objective of the project and project components. Review the complete project documentation for a detailed description.

According to the EBRD, the project consists of the provision of a long-term loan of up to EUR13 million by EBRD to SPEEEX to finance the cost of the acquisition of the Bernina Group.

The primary objective of this project is to support Speeex's international expansion through the acquisition of Bernina Group, thereby establishing a direct operational footprint in Switzerland, its core export market. This M&A activity is designed to diversify Speeex's client base, while also increasing competitiveness and profitability by enabling operational synergies between Kosovo and Switzerland. Additionally, the project aims to promote diversity and inclusion within the company through a new HR Strategy and by targeting a balanced (50/50) gender ratio, further strengthening its talent base and social impact.

The TC will support SPEEEX in developing and implementing a new HR Strategy focused on gender equality and inclusive practices, including drafting a Gender Equality Action Plan and conducting awareness campaigns and training. This initiative, funded by up to EUR70,000 from the SSF (with 20% client contribution), aims to promote equal opportunities, close gender pay gaps, and embed diversity principles across recruitment, training, and career development.

Investment Description
Here you can find a list of individual development financial institutions that finance the project.
Private Actors Description
A Private Actor is a non-governmental body or entity that is the borrower or client of a development project, which can include corporations, private equity and banks. This describes the private actors and their roles in relation to the project, when private actor information is disclosed or has been further researched.

As stated by the EBRD, SPEEEX SH.P.K. is a Business Process Outsourcing (BPTO) and IT service provider founded in Kosovo in 2016 and currently employing nearly 1,560 people. It is 100% owned by a local entrepreneur, Fikret Murati. Speeex offers a wide range of services and solutions from contact centre, HR and IT services to companies operating in the DACH region (German-speaking countries), with a strong focus on the Swiss market. The company exports majority of its services (above 90%) to these markets.

Private Actor 1 Private Actor 1 Role Private Actor 1 Sector Relation Private Actor 2 Private Actor 2 Role Private Actor 2 Sector
- - - - SPEEEX SH.P.K. Client Industry and Trade

Contact Information
This section aims to support the local communities and local CSO to get to know which stakeholders are involved in a project with their roles and responsibilities. If available, there may be a complaint office for the respective bank which operates independently to receive and determine violations in policy and practice. Independent Accountability Mechanisms receive and respond to complaints. Most Independent Accountability Mechanisms offer two functions for addressing complaints: dispute resolution and compliance review.

Client - SPEEEX SH.P.K.:

Fikret Murati
Email: info@speeex.com 
Phone: +383 49 491 649
Website: https://www.speeex.com/ 
Address: SPEEEX SH.P.K. Dritan Hoxha Street, Prishtinë, Kosovo

ACCESS TO INFORMATION

You can request information by emailing: accessinfo@ebrd.com or by using this electronic form: https://www.ebrd.com/eform/information-request

ACCOUNTABILITY MECHANISM OF EBRD

The Project Complaint Mechanism (PCM) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an European Bank for Reconstruction and Development (EBRD)-financed project. If you submit a complaint to the PCM, it may assess compliance with EBRD's own policies and procedures to prevent harm to the environment or communities or it may assist you in resolving the problem that led to the complaint through a dialogue with those implementing the project. Additionally, the PCM has the authority to recommend a project be suspended in the event that harm is imminent.

You can contact the PCM at: pcm@ebrd.com or you can submit a complaint online using an online form at: http://www.ebrd.com/eform/pcm/complaint_form?language=en

You can learn more about the PCM and how to file a complaint at: http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism.html

How it works

How it works