According to the EBRD's website, this project provides financing to Arvand Bank for funding local micro and small enterprises as part of the Bank's response to the COVID-19 pandemic.
Arvand has transformed from a Microfinance Institution (MFI) into a bank in September 2019 and currently operates as a fully-fledged universal commercial bank, offering a full range of banking services, primarily to retail segment. Arvand Bank is the seventh-largest bank by assets and fifth in terms of loan book and is a longstanding EBRD partner-bank. The bank currently serves over 43,000 borrowers and 45,000 deposit customers through 8 branches and 60 banking service centers across Tajikistan.
+992 44 600 14 00
+992 3422 4 32 40
CJSC Bank Arvand 1A Somoni Avenue Khujand, 735700, Republic of Tajikistan
ACCESS TO INFORMATION
You can request information by emailing: email@example.com or by using this electronic form: https://www.ebrd.com/eform/information-request
ACCOUNTABILITY MECHANISM OF EBRD
The Project Complaint Mechanism (PCM) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an European Bank for Reconstruction and Development (EBRD)-financed project. If you submit a complaint to the PCM, it may assess compliance with EBRD's own policies and procedures to prevent harm to the environment or communities or it may assist you in resolving the problem that led to the complaint through a dialogue with those implementing the project. Additionally, the PCM has the authority to recommend a project be suspended in the event that harm is imminent.
You can contact the PCM at: firstname.lastname@example.org or you can submit a complaint online using an online form at: http://www.ebrd.com/eform/pcm/complaint_form?language=en
You can learn more about the PCM and how to file a complaint at: http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism.html