According to the Bank's website, this project finances onlending to private tourism enterprises in Croatia and Montenegro.
Erste & Steiermarkische Bank d.d. originates from the former regional banks - Rijecka, Bjelovarska, Trgovacka and Cakovecka banka and has been operating under the current name since 1 August 2003. Today it is a modern bank, ranked third on the Croatian market by total assets, being a part of the international Erste Group, one of the leading financial service providers in CEE. ESB's registered office is in Rijeka and its headquarters are in Zagreb.
ACCOUNTABILITY MECHANISM OF EBRD
The Project Complaint Mechanism (PCM) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an European Bank for Reconstruction and Development (EBRD)-financed project. If you submit a complaint to the PCM, it may assess compliance with EBRD's own policies and procedures to prevent harm to the environment or communities or it may assist you in resolving the problem that led to the complaint through a dialogue with those implementing the project. Additionally, the PCM has the authority to recommend a project be suspended in the event that harm is imminent. You can contact the PCM at firstname.lastname@example.org or you can submit a complaint online using an online form, http://www.ebrd.com/eform/pcm/complaint_form?language=en. You can learn more about the PCM and how to file a complaint at http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism.html.