According to EBRD website, the project aims to implement energy efficiency measures in up to 40 residential multi-store buildings, including insulation measures and introduction of thermostatic valves, heat allocators, and consumption-based billing system. As residential buildings account for a significant portion of the heating demand, the Project will address a key contributor to the emissions and energy consumption in the City.
Sabac District Heating Company, the sole provider of the district heating in the City.
ACCOUNTABILITY MECHANISM OF EBRD
The Project Complaint Mechanism (PCM) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an European Bank for Reconstruction and Development (EBRD)-financed project. If you submit a complaint to the PCM, it may assess compliance with EBRD's own policies and procedures to prevent harm to the environment or communities or it may assist you in resolving the problem that led to the complaint through a dialogue with those implementing the project. Additionally, the PCM has the authority to recommend a project be suspended in the event that harm is imminent. You can contact the PCM at firstname.lastname@example.org or you can submit a complaint online using an online form, http://www.ebrd.com/eform/pcm/complaint_form?language=en. You can learn more about the PCM and how to file a complaint at http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism.html.