According to EBRD website, the project aims to provide long-term financing for residential mortgage lending in Bosnia and Herzegovina for on-lending to eligible private individuals for housing purposes.
RBBH is the second largest bank in Bosnia and Herzegovina with a market share of 14.8% by total assets. RBBH is headquartered in Sarajevo and provides products and services across entire territory of BiH. RBBH is 99.9951% owned by Raiffeisen SEE Region Holding GmbH which is fully owned by Raiffesen Bank International (RBI).
ACCOUNTABILITY MECHANISM OF EBRD
The Project Complaint Mechanism (PCM) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an European Bank for Reconstruction and Development (EBRD)-financed project. If you submit a complaint to the PCM, it may assess compliance with EBRD's own policies and procedures to prevent harm to the environment or communities or it may assist you in resolving the problem that led to the complaint through a dialogue with those implementing the project. Additionally, the PCM has the authority to recommend a project be suspended in the event that harm is imminent. You can contact the PCM at firstname.lastname@example.org or you can submit a complaint online using an online form, http://www.ebrd.com/eform/pcm/complaint_form?language=en. You can learn more about the PCM and how to file a complaint at http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism.html.