WHO IS OUR CLIENT
Mobisol GmbH is a leading provider of off-grid solar home systems (SHS) in Africa.
To allow Mobisol to hire international consultants on credit management and Client Protection Principles (CPP) to guide the company on these topics.
WHY WE FUND THIS PROJECT
The project will allow Mobisol to enhance its customer finance policies and procedures and integrate CPP into its daily operations.
+27 11 507 2500
ACCOUNTABILITY MECHANISM OF FMO
Communities who believe they will be negatively affected by a project funded by the Dutch Development Bank (FMO) may be able to file a complaint with the Independent Complaints Mechanism, which is the joint independent accountability mechanism of the Dutch Development Bank (FMO) and the German Investment Corporation (KfW) . A complaint can be filed in writing, by email, post, or online. The complaint can be filed in English or any other language of the complainant. The Independent Complaints Mechanism is comprised of a three-member Independent Expert Panel and it can provide either problem-solving, compliance review or both, in either order. Additional information about this accountability mechanism, including a guide and template for filing a complaint, can be found at: https://www.fmo.nl/independent-complaints-mechanism.