According to EBRD website, the project aims to expand its SME lending during the length of the project.
UBM is a universal commercial bank and the largest bank in BiH on a standalone basis (as of end-2017): 18.9% market share by total assets; 18.2% market share by loan portfolio; 20% market share by total deposits; 76 branches covering almost all major cities and towns in the FBiH; more than 530 thousand active clients; and 1,262 employees.
ACCOUNTABILITY MECHANISM OF EBRD
The Project Complaint Mechanism (PCM) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an European Bank for Reconstruction and Development (EBRD)-financed project. If you submit a complaint to the PCM, it may assess compliance with EBRD's own policies and procedures to prevent harm to the environment or communities or it may assist you in resolving the problem that led to the complaint through a dialogue with those implementing the project. Additionally, the PCM has the authority to recommend a project be suspended in the event that harm is imminent. You can contact the PCM at firstname.lastname@example.org or you can submit a complaint online using an online form, http://www.ebrd.com/eform/pcm/complaint_form?language=en. You can learn more about the PCM and how to file a complaint at http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism.html.