The project is a provision of a non-sovereign loan to the city of Banja Luka (the "city") for the rehabilitation and expansion of Banja Luka's existing water supply and wastewater network - Phase 2 (the "Project"). GrCF2 W2 - Banja Luka Water - Phase 1 (51241) is currently under implementation and covers rehabilitation and expansion of the existing water supply network.
Assisting the Banja Luka Water Company ("Vodovod a.d. Banja Luka" or the "Company") to: (i) improve its performance through the reduction of costs; (ii) reduce consumption of electricity and (iii) provide a reliable supply of potable water to its customers.
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ACCOUNTABILITY MECHANISM OF EBRD
The Project Complaint Mechanism (PCM) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an European Bank for Reconstruction and Development (EBRD)-financed project. If you submit a complaint to the PCM, it may assess compliance with EBRD's own policies and procedures to prevent harm to the environment or communities or it may assist you in resolving the problem that led to the complaint through a dialogue with those implementing the project. Additionally, the PCM has the authority to recommend a project be suspended in the event that harm is imminent. You can contact the PCM at firstname.lastname@example.org or you can submit a complaint online using an online form, http://www.ebrd.com/eform/pcm/complaint_form?language=en. You can learn more about the PCM and how to file a complaint at http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism.html.