Agencias Universales S.A. (“AGUNSA” or the “Company”) is a leading logistics provider and operator in Latin America that is based in Valparaiso, Chile. The Company has over 30 years of experience in both Chilean and international markets, is present in more than 20 countries and has more than 70 subsidiaries and associated companies that provide services to large global clients. AGUNSA’s main business lines include logistics, agency services, and operation of ports and airports. IFC is proposing to arrange a US$ 70 million unsecured corporate loan for the Company. The investment will finance AGUNSA’s planned capex program in the Port of Valparaiso and will also support the Company’s efforts to refinance and consolidate upcoming debt maturities.
ACCESS TO INFORMATION
You can submit a request for information disclosure at: https://disclosures.ifc.org/#/inquiries
If you believe that your request for information from IFC has been unreasonably denied, or that this Policy has been interpreted incorrectly, you can submit a complaint at the link above to IFC's Access to Information Policy Advisor, who reports directly to IFC's Executive Vice President.
ACCOUNTABILITY MECHANISM OF IFC/MIGA
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org