The proposed investment in Banco Agromercantil de Guatemala S.A. (“BAM” or “the Bank”), consists of a senior financing package of up to US$225 million to support the growth of the Bank’s small and medium-sized enterprises (“SMEs”) and housing loan portfolios.
Manager International Banking
7a Avenida 7-30 Zona 09, Guatemala City
General IFC Inquiries
2121 Pennsylvania Avenue, NW
Washington DC 20433
ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/