This project finances the purchase of notes issued by Isbank to support residential mortgage lending, including green mortgages.
Türkiye Is Bankasi A.S.
Nilgün Yosef Osman
Unit Manager, International Financial Institutions Division
Genel Mudurluk, Kule 1, Kat 25, 34330 Levent, Istanbul - Turkey
ACCOUNTABILITY MECHANISM OF IFC
The Compliance Advisor Ombudsman (CAO) is the independent complaint mechanism and fact-finding body for people who believe they are likely to be, or have been, adversely affected by an IFC or MIGA- financed project. If you submit a complaint to the CAO, they may assist you in resolving a dispute with the company and/or investigate to assess whether the IFC is following its own policies and procedures for preventing harm to people or the environment. If you want to submit a complaint electronically, you can email the CAO at CAO@worldbankgroup.org. You can learn more about the CAO and how to file a complaint at http://www.cao-ombudsman.org/