According to bank provided infromation, the investment loan will finance Water supply system improvements needed to adequately receive the additional water quantities supplied by the Aqaba-Amman Water Desalination and Conveyance Project.

The operation will support strategic transmission and storage infrastructure required to distribute the additional water volumes through Jordan's national water system, contributing to improved water security and climate resilience.

The Bank will assess the capacity and procedures of the promoter to ensure the projects' compliance with national environmental, social and biodiversity regulations, as well as with EIB's environmental and social standards and the relevant principles of EU legislation. Environmental and social assessments will be carried out, as required, to identify, avoid, minimise and mitigate potential adverse impacts during construction and operation.

The Bank will require the promoter to ensure that the implementation of the EIB financed components of the project will be done in accordance with the Bank's Guide to Procurement. Procurement procedures will be designed to ensure transparency of bidders while promoting efficient use of project resources.

Contact information not provided at date of disclosure. 

ACCESS TO INFORMATION

You can submit an information request for project information at: https://www.eib.org/en/infocentre/registers/request-form/request-form-default.htm 

ACCOUNTABILITY MECHANISM OF EIB

The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address: complaints@eib.org, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf 

When dissatisfied with a complaint to the EIB Complaints Mechanism, citizens can then turn towards the European Ombudsman. A memorandum of Understanding has been signed between the EIB and the European Ombudsman establishes that citizens (even outside of the EU if the Ombudsman finds their complaint justified) can turn towards the Ombudsman on issues related to 'maladministration' by the EIB. Note that before going to the Ombudsman, an attempt must be made to resolve the case by contacting the EIB. In addition, the complaint must be made within two years of the date when the facts on which your complaint is based became known to you. You can write to the Ombudsman in any of the languages of the European Union. Additional details, including filing requirements and complaint forms, are available at: http://www.ombudsman.europa.eu/atyourservice/interactiveguide.faces