According to bank provided information, the project will finance investments in upgrading the water supply infrastructure in Ghana's northern cities of Tamale and Damongo and adjacent settlements, and the construction of three faecal sludge treatment facilities in the cities of Wa, Bolgatanga and Yendi. The project will be co-financed by an EU grant mobilised by EIB, as part of Sustainable Cities Initiative, Phases II and III.

The project will improve access to safely managed drinking water services for approximately 1,349,000 people in the Greater Tamale area and 105,000 people in Damongo, covering urban and peri-urban populations.
By financing the construction of faecal sludge treatment plants in the cities of Yendi, Bolgatanga and Wa, the project will contribute to improve public health and environmental safety.

The project will have positive environmental impacts through: (i) increased access to safely managed drinking water services for the local population in Tamale, Damongo and adjacent settlements; (ii) increased access to improved sanitation services for the local population in Wa, Bolgatanga and Yendi; (iii) adaptation to climate change impacts by using a sustainable and resilient water source in an area that is impacted by climate change; and (iv) improved public health.

The Bank will require the promoter to ensure that implementation of the project will be done in accordance with the Bank's Guide to Procurement.

*Contact information not provided at the time of disclosure*

ACCESS TO INFORMATION

You can submit an information request for project information at: https://www.eib.org/en/infocentre/registers/request-form/request-form-default.htm

ACCOUNTABILITY MECHANISM OF EIB

The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address: complaints@eib.org, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf

When dissatisfied with a complaint to the EIB Complaints Mechanism, citizens can then turn towards the European Ombudsman. A memorandum of Understanding has been signed between the EIB and the European Ombudsman establishes that citizens (even outside of the EU if the Ombudsman finds their complaint justified) can turn towards the Ombudsman on issues related to 'maladministration' by the EIB. Note that before going to the Ombudsman, an attempt must be made to resolve the case by contacting the EIB. In addition, the complaint must be made within two years of the date when the facts on which your complaint is based became known to you. You can write to the Ombudsman in any of the languages of the European Union. Additional details, including filing requirements and complaint forms, are available at: http://www.ombudsman.europa.eu/atyourservice/interactiveguide.faces