Original disclosure @ EIB website
Updated in EWS Oct 22, 2025
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According to the EIB, the project has two main goals: (i) to increase the availability and accessibility (water security) to treated water for the population within 5 coastal communities (Walton Hall to Charity, Wakeman, Leguan Island, Bush Lot and Tain to N50 Village), through new and upgraded water supply infrastructure; (ii) to improve the water quality by reducing contaminants such as iron. The project aims at complying with World Health Organization's (WHO) water quality guidelines in the water supply systems. It also complies with the studies carried out in relation to the Guyana's Coastal Aquifer Management System (Groundwater Management 2020 - 2030; Coastal Aquifers Guyana / GWI 2020). The project is in line with the Integrated Water Supply and Sanitation sector policy (IWSS), prepared by the Government of Guyana and the project promoter.
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You can submit an information request for project information at: https://www.eib.org/en/infocentre/registers/request-form/request-form-default.htm.
According to the EIB website, you can also request general information through this form: https://www.eib.org/en/infocentre/contact-form.htm.
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The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address: complaints@eib.org, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form, via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf.
When dissatisfied with a complaint to the EIB Complaints Mechanism, citizens can then turn towards the European Ombudsman. A memorandum of Understanding has been signed between the EIB and the European Ombudsman establishes that citizens (even outside of the EU if the Ombudsman finds their complaint justified) can turn towards the Ombudsman on issues related to 'maladministration' by the EIB. Note that before going to the Ombudsman, an attempt must be made to resolve the case by contacting the EIB. In addition, the complaint must be made within two years of the date when the facts on which your complaint is based became known to you. You can write to the Ombudsman in any of the languages of the European Union. Additional details, including filing requirements and complaint forms, are available at: http://www.ombudsman.europa.eu/atyourservice/interactiveguide.faces.