Original disclosure @ EIB website
Updated in EWS May 4, 2023
Disclosed by Bank Apr 19, 2023
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According to the EIB, the project consists in a dedicated loan to support projects carried out by small and medium sized enterprises and Midcaps mainly located in Spain and Portugal.
According to Bloomberg, Bankinter SA provides banking services. The Bank offers mortgage loans, accounts, pension funds, life insurance, lease financing, credit cards, mutual funds, online stock brokerage, private banking, and internet banking services. Bankinter serves customers in Spain.
No project contacts available at the time of disclosure.
Financial Intermediary - Bankinter SA:
Phone: +34 91 657 88 00 / +34 900 813 847
Customer Ombudsman -
José Luis Gómez-Dégano y Ceballos-Zúñiga
Address: C/ Raimundo Fernández Villaverde 61-8º Dcha., 28003 Madrid
Phone: +34 91 429 56 61
ACCESS TO INFORMATION
You can submit an information request for project information at: https://www.eib.org/en/infocentre/registers/request-form/request-form-default.htm
ACCOUNTABILITY MECHANISM OF EIB
The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address: email@example.com, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf
When dissatisfied with a complaint to the EIB Complaints Mechanism, citizens can then turn towards the European Ombudsman. A memorandum of Understanding has been signed between the EIB and the European Ombudsman establishes that citizens (even outside of the EU if the Ombudsman finds their complaint justified) can turn towards the Ombudsman on issues related to 'maladministration' by the EIB. Note that before going to the Ombudsman, an attempt must be made to resolve the case by contacting the EIB. In addition, the complaint must be made within two years of the date when the facts on which your complaint is based became known to you. You can write to the Ombudsman in any of the languages of the European Union. Additional details, including filing requirements and complaint forms, are available at: http://www.ombudsman.europa.eu/atyourservice/interactiveguide.faces