The project consists of a loan to Chile's public bank Banco Estado to finance mortgages for the acquisition of new housing units with improved energy efficiency standards.
The operation is expected to bring positive environmental and social benefits. On one hand by reducing the energy consumption of residential buildings, the project will contribute to reduce greenhouse gas emissions and energy expenses and will increase living standards (thermal comfort) among the population.
The EIB will require the intermediary institution to take all the requisite measures to ensure that the sub-projects receiving mortgage loans will comply with national legislation and the ElB's Environmental and Social Standards, as well as international treaties and conventions signed and ratified by or otherwise applicable and binding in the country.
The program will offer mortgage loans with preferential conditions to finance access to residential units with higher energy efficiency (EE) levels. Final beneficiaries will exclusively be private individuals.
The EIB will require Banco de Estado de Chile to take all requisite measures to ensure that all mortgage loans are in line with the EIB's Guide to Procurement.
ACCESS TO INFORMATION
You can submit an information request for project information at: https://www.eib.org/en/infocentre/registers/request-form/request-form-default.htm
ACCOUNTABILITY MECHANISM OF EIB
The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address: firstname.lastname@example.org, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf
When dissatisfied with a complaint to the EIB Complaints Mechanism, citizens can then turn towards the European Ombudsman. A memorandum of Understanding has been signed between the EIB and the European Ombudsman establishes that citizens (even outside of the EU if the Ombudsman finds their complaint justified) can turn towards the Ombudsman on issues related to 'maladministration' by the EIB. Note that before going to the Ombudsman, an attempt must be made to resolve the case by contacting the EIB. In addition, the complaint must be made within two years of the date when the facts on which your complaint is based became known to you. You can write to the Ombudsman in any of the languages of the European Union. Additional details, including filing requirements and complaint forms, are available at: http://www.ombudsman.europa.eu/atyourservice/interactiveguide.faces