According to the bank website, the objective of this project is to finance the first phase of the long-term investment programme of Alrijne Zorggroup aimed at sustainable healthcare delivery, considering the changing demographic environment of the Zuid Holland province. The project supports the Promoter in the implementation of its investment programme, which has been designed to improve the quality and efficiency of its services delivery as well as for a better integration of hospital, ambulatory and long-term care. The project mainly entails the consolidation of all inpatient and most of the outpatient services in a new building of the existing site in Leythendorp and the replacement and renovation of two existing nursing homes. Furthermore, the project will improve the Promoter's capability to handle future pandemics such as the current COVID-19 outbreak.
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When dissatisfied with a complaint to the EIB Complaints Mechanism, citizens can then turn towards the European Ombudsman. A memorandum of Understanding has been signed between the EIB and the European Ombudsman establishes that citizens (even outside of the EU if the Ombudsman finds their complaint justified) can turn towards the Ombudsman on issues related to 'maladministration' by the EIB. Note that before going to the Ombudsman, an attempt must be made to resolve the case by contacting the EIB. In addition, the complaint must be made within two years of the date when the facts on which your complaint is based became known to you. You can write to the Ombudsman in any of the languages of the European Union. Additional details, including filing requirements and complaint forms, are available at: http://www.ombudsman.europa.eu/atyourservice/interactiveguide.faces