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The project will support COPASA's investment programme focusing on water and sanitation infrastructure.
This project will improve access to water and sanitation services in COPASA's area of operation. The purpose it is to achieve the objectives under the Brazilian National Plan for Basic Sanitation (2014), as well as the Sustainable Development Goals.
It is estimated that the investment will be used for construction of new wastewater treatment plants (WTPs), expansion of services to unconnected customers, ensure service provision due to population growth, pumping stations and new required infrastructure.
ACCOUNTABILITY MECHANISM OF EIB
The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address complaints@eib.org, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form, via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf
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