According to bank documents, the project will finance the roll-out of off-grid solar energy systems in Mozambique and potentially other countries in Southern Sub-Saharan Africa.
The operation aims at deploying last mile distribution for underserved rural off-grid households and micro-entrepreneurs communities in Mozambique and to a lesser extent in Malawi. The operation consists in the distribution, installation, and financing of Solar Home Systems (SHS) and devices in Southern Africa by the promoter.
*Contact information not provided at the time of disclosure*
ACCOUNTABILITY MECHANISM OF EIB
The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address email@example.com, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form, via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf
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