The objective of the project is to increase the water production capacity for the city of Niamey, to cope with the water demand until 2030, by enabling the delivery of the new volumes to a beneficiary population of about 2 million and will support the expansion of the city through over 25 000 new household connections. The project will finance the construction of a new drinking water treatment plant of Karey Gorou with a production capacity of 100 000 m3/day and related infrastructure (reservoirs, pipelines, pumping stations, connections) to adapt the existing water distribution system.As a result, it will also improve the living conditions of the local population and thus contribute to reduce migration as an adaptation strategy of the population caused by water scarcity in the Sahel region, bringing a positive impact on public health and social stability.
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ACCOUNTABILITY MECHANISM OF EIB
The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address email@example.com, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form, via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf
When dissatisfied with a complaint to the EIB Complaints Mechanism, citizens can then turn towards the European Ombudsman. A memorandum of Understanding has been signed between the EIB and the European Ombudsman establishes that citizens (even outside of the EU if the Ombudsman finds their complaint justified) can turn towards the Ombudsman on issues related to 'maladministration' by the EIB. Note that before going to the Ombudsman, an attempt must be made to resolve the case by contacting the EIB. In addition, the complaint must be made within two years of the date when the facts on which your complaint is based became known to you. You can write to the Ombudsman in any of the languages of the European Union. Additional details, including filing requirements and complaint forms, are available at: http://www.ombudsman.europa.eu/atyourservice/interactiveguide.faces