According to EIB website, the project is consist of the construction of approximately 160 km of new Y-shaped high speed railway line between Vitoria, Bilbao and San Sebastian. It consists of two branches: Vitoria-Bilbao and Bergara–San Sebastián, connected in the Bergara node. The project will also include the sections within the three cities' built-up areas and integration into the existing stations, plus the section from San Sebastián to Irún, connecting with the French border, which will be upgraded to a dual-track gauge along 17 km. The project is expected to significantly reduce travel times between Vitoria, Bilbao and San Sebastian, making rail services more competitive and promoting modal shift from both road and air to rail. This is expected to generate time and vehicle operating cost savings, as well as environmental and safety benefits. The project contributes to sustainable transport and climate change mitigation, in line with the EIB's Transport Lending Policy and the EU's and EIB's objectives on Climate Action.
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ACCOUNTABILITY MECHANISM OF EIB
The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address email@example.com, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form, via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf
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