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According to EIB website, the project is associated with the 2016-2021 investment programme of Waterschap Hollandse Delta. This investment programme will focus on flood protection, wastewater treatment and other water management infrastructure.
The programme loan will finance the 2016-2021 investment programme of Waterschap Hollandse Delta, one of the 23 water authorities in the Netherlands in charge mainly of flood protection, regional water management and wastewater treatment. It will include primary dyke reinforcements and related flood protection structures along the selected sections of the 364 km of primary dykes under its responsibility between the river Haringvliet and the river Meuse, an area that lies in the south-west of the Province of Zuid-Holland. The programme will also entail wastewater treatment rehabilitation and maintenance works and construction works required for securing fresh water supply on Voorne and Goeree-Overflakkee islands as part of the alternative management of Haringvliet sluices.
On the environmental and social standpoint, for any part of the project that may have an impact on a nature conservation site, the promoter will be required to inform the Bank on the mitigating measures required to comply with the Habitats Directive 92/43/EEC.
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ACCOUNTABILITY MECHANISM OF EIB
The EIB Complaints Mechanism is designed to facilitate and handle complaints against the EIB by individuals, organizations or corporations affected by EIB activities. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure, one internal - the Complaints Mechanism Office - and one external - the European Ombudsman. A complaint can be lodged via a written communication addressed to the Secretary General of the EIB, via email to the dedicated email address complaints@eib.org, by completing the online complaint form available at the following address: http://www.eib.org/complaints/form, via fax or delivered directly to the EIB Complaints Mechanism Division, any EIB local representation office or any EIB staff. For further details, check: http://www.eib.org/attachments/strategies/complaints_mechanism_policy_en.pdf
When dissatisfied with a complaint to the EIB Complaints Mechanism, citizens can then turn towards the European Ombudsman. A memorandum of Understanding has been signed between the EIB and the European Ombudsman establishes that citizens (even outside of the EU if the Ombudsman finds their complaint justified) can turn towards the Ombudsman on issues related to 'maladministration' by the EIB. Note that before going to the Ombudsman, an attempt must be made to resolve the case by contacting the EIB. In addition, the complaint must be made within two years of the date when the facts on which your complaint is based became known to you. You can write to the Ombudsman in any of the languages of the European Union. Additional details, including filing requirements and complaint forms, are available at: http://www.ombudsman.europa.eu/atyourservice/interactiveguide.faces