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According to the Bank’s website, in response to client demand and to deliver on the Green Economy Transition 2.1 ambition, EBRD established a CCG Client Support Facility. The Facility was approved in June 2021 with the objective to encourage a more systematic orientation of market behaviour in support of low-carbon and climate-resilient economic development and in line with the goals of the 2015 Paris Agreement. The Facility aims to transform client businesses by building their capacity to manage climate-related governance, strategy, risks and opportunities, and disclosures. By doing so, the Facility helps clients to unlock green investments as well as maintain and enhance performance amidst unprecedented climate-related changes.
In 2024, the Facility has been reapproved with updated Terms of Reference to reflect lessons learned during 3 years of implementation. The reapproval provides a more comprehensive and business-oriented offering to clients. Specifically, it aims to
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ACCESS TO INFORMATION
You can request information by emailing: accessinfo@ebrd.com or by using this electronic form: https://www.ebrd.com/eform/information-request
ACCOUNTABILITY MECHANISM OF EBRD
The Project Complaint Mechanism (PCM) is the independent complaint mechanism and fact-finding body for people who have been or are likely to be adversely affected by an European Bank for Reconstruction and Development (EBRD)-financed project. If you submit a complaint to the PCM, it may assess compliance with EBRD's own policies and procedures to prevent harm to the environment or communities or it may assist you in resolving the problem that led to the complaint through a dialogue with those implementing the project. Additionally, the PCM has the authority to recommend a project be suspended in the event that harm is imminent.
You can contact the PCM at: pcm@ebrd.com or you can submit a complaint online using an online form at: http://www.ebrd.com/eform/pcm/complaint_form?language=en
You can learn more about the PCM and how to file a complaint at: http://www.ebrd.com/work-with-us/project-finance/project-complaint-mechanism.html